SHIPPING AND DELIVERY
-Orders will be dispatched within 24 hours of receipt. If for any reason this is not possible, you will receive an email informing you and giving you an estimated delivery date.
-Deliveries are made on working days, no deliveries are made on Saturdays, Sundays or holidays.
-Once your order has been dispatched, you will receive an email or message from the transport company with the delivery number, a link to track your order and the telephone number of the agency that will deliver it to you. If you have any queries regarding your shipment, you can contact them directly to arrange the delivery.
-The delivery time is estimated because sometimes and for reasons beyond MARTANA JEWELS, delays may occur, especially in BLACK FRIDAY, CHRISTMAS, SALE, ETC, as there is a high number of shipments on these dates.
If you want to make a change in the delivery address of your order, you must notify us as soon as possible to firstname.lastname@example.org. If the order has already been shipped, you will be informed if there is a surcharge to the shipping cost and the estimated delivery date.
-We do not ship to PO Boxes.
Shipping costs and delivery times to Spain (Peninsula), Balearic Islands and Portugal
Transport company ENVIALIA.
-Peninsula (purchases under 50€): 3,95€ -Peninsula (purchases under 50€): 3,95€.
-Peninsula (purchases over 50€): FREE
Delivery time up to 72 working hours from shipment.
-Balearic Islands (purchases under 80€): 8,95€.
-Balearic Islands (purchases over 80€): FREE
Delivery time up to 4 working days from dispatch.
-Portugal (purchases under 50€): 6,00€.
-Portugal (purchases over 50€): FREE
Delivery time up to 72 working days from shipment.
We do not ship to the Canary Islands, Ceuta, Melilla and Andorra.
Shipping costs and delivery times in the EUROPEAN UNION
DHL transport company.
-EU (purchases under 100€): 11,95€.
-EU (purchases over 100€): FREE
Delivery time between 4 and 8 working days from shipment.
If you have any other questions about shipments and deliveries, do not hesitate to contact us by writing an email to email@example.com and we will answer you as soon as possible.