-The orders will be sent within a maximum of 24 hours after receiving them. If for any reason it is not possible, an email will be sent to you informing you and indicating an estimated date for shipment.

-Deliveries are made on working days, no deliveries are made on Saturdays, Sundays or holidays.

-Once your order has been sent, you will receive an email or message from the transport company with the delivery number, a link to track it and the phone number of the agency that will make the delivery. If you have any questions regarding your shipment, you can contact them directly to arrange delivery. We advise you to provide a delivery address where there is always someone who can receive the order.

-Delivery time is estimated because on some occasions and for reasons beyond MARTANA JEWELS' control, there can be delays, EVERYWHERE ON BLACK FRIDAY, CHRISTMAS, SALES, ETC, as there is a high number of shipments on these dates.

-If you want to make a change in the delivery address of your order, you must notify us as soon as possible to If the order has already been sent, you will be informed if there is a surcharge on the cost of shipping and the estimated date of delivery.

-We do not ship to PO Boxes.

Shipping costs and delivery times to Spain (Peninsula), Balearic Islands and Portugal

Transport company ENVIALIA.

-Peninsula (purchases under €50): €3,95.

-Peninsula (purchases over €50): FREE.

Delivery time up to 72 working hours from shipment.

-Balearics (purchases under €70): €6,95.

-Balearics (purchases over €70): FREE.

Delivery time up to 4 working days from shipment.

-Portugal (purchases under €50): €6,00.

-Portugal (purchases over €50): FREE.

Delivery time up to 72 working hours from shipment.

We do not ship to the Canary Islands, Ceuta, Melilla and Andorra.

Shipping costs and delivery times in the EUROPEAN UNION

Transport company DHL.

-EU (purchases under €100): €11,95.

-EU (purchases over €100): FREE.

Delivery time between 4 and 8 working days from shipment.

If you have any other doubt about shipments and deliveries, please do not hesitate to contact us by writing an email to and we will answer you as soon as possible.

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